No where on Wadia's website does it suggest that the customer is to contact the Wadia dealer network for repair support; rather it directs the customer to them. Additionally, when Paperw8 called them, if they in fact wanted him to contact his dealer then either the individual answering or the automated messaging should have advised him of such. Customers shouldn't have to try to figure out what the company wants you to do, it's the company's job to give you the information directly.
Below is verbatim from Wadia's website including its service mission statement
"Welcome to the Wadia Service Center. Use the navigational menu (upper left) to find answers to your questions and/or the forms you may need for service and support.
Answering your questions and understanding your needs is at the heart of our service mission.
Email service@wadia.com
Call 763-577-0593
Downloadable (PDF) Service Request Form
Wadia Service Policies
Wadia only performs factory authorized service and currently-available updates. Custom modifications will
not be performed.
Wadia will refuse to repair any product with modifications not approved by our company or deemed by our
technical staff to affect its safety or reliability. Please check with our service department before sending in
a modified unit for repair.
The customer sending in the unit pays round-trip shipping on all non-warranty service and updates, and is
solely responsible for payment of any charges. Second-party payment is not permitted. Information about a
service unit is only available to the customer sending it in, not to second parties.
Wadia does not convert products for use with a different A.C. line voltage.
For units more than 12 years old, or those which have been unused for a year or more, please contact Customer
Service for preliminary advice on possible additional charges that may apply to these special cases.
Certain repair parts are no longer available for these older models. To avoid the expense of needlessly shipping
a non-repairable unit, please be certain to call or email Customer Service beforehand."
Below is verbatim from Wadia's website including its service mission statement
"Welcome to the Wadia Service Center. Use the navigational menu (upper left) to find answers to your questions and/or the forms you may need for service and support.
Answering your questions and understanding your needs is at the heart of our service mission.
Email service@wadia.com
Call 763-577-0593
Downloadable (PDF) Service Request Form
Wadia Service Policies
Wadia only performs factory authorized service and currently-available updates. Custom modifications will
not be performed.
Wadia will refuse to repair any product with modifications not approved by our company or deemed by our
technical staff to affect its safety or reliability. Please check with our service department before sending in
a modified unit for repair.
The customer sending in the unit pays round-trip shipping on all non-warranty service and updates, and is
solely responsible for payment of any charges. Second-party payment is not permitted. Information about a
service unit is only available to the customer sending it in, not to second parties.
Wadia does not convert products for use with a different A.C. line voltage.
For units more than 12 years old, or those which have been unused for a year or more, please contact Customer
Service for preliminary advice on possible additional charges that may apply to these special cases.
Certain repair parts are no longer available for these older models. To avoid the expense of needlessly shipping
a non-repairable unit, please be certain to call or email Customer Service beforehand."