I like to slap em down when they do a lousy job.
An the other hand, when someone perfoms a super service I like to let folks know.
Below is an email from cornflake.co.uk
Dear Jeff
Sorry for he delay in geting back to you.
We have a ball bearing here for your Rega Planar 25 turntable & will
post it to you for free of charge if you would kindly send us your
postal address by return.
Best regards
Andy Wheatley
cornflake.co.uk
GREAT!