F.W. The name of the game you are in is "Getting the Dealer to Perform" and the best way to do that is to get the manufacturer on his back ;-) The dealer (whether local or online) is definitely the responsible party if your unit is in warranty and it's an authorized MH dealer. Was the dealer's referral back to Music Hall in writing (email, etc?) I'll assume not (otherwise all you'd have to do is forward a copy of their refusal to help you to MH) So the next thing is to get the name of the store manager so you can email it along with the store name and phone number to MH, with a note indicating that THEIR dealer is refusing to help you (you should send/email the dealer a copy.) That should get something going (probably a 'Return Merchandise Authorization' so the dealer can send it back to Music Hall.) DO NOT attempt to fix it yourself or allow the dealer to "see if he can fix it" ;-) It needs to go back to the factory in order to maintain your warranty rights.
As for the problem, I'm similarly perplexed as Swamp. My (only) guess after the details you provided, is that the stylus may have a chip in it. It DOES happen, and would be hard to see except under high magnification. I'm not saying for sure that's the problem, but if it is, you don't want to play any records with it until it's fixed.
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As for the problem, I'm similarly perplexed as Swamp. My (only) guess after the details you provided, is that the stylus may have a chip in it. It DOES happen, and would be hard to see except under high magnification. I'm not saying for sure that's the problem, but if it is, you don't want to play any records with it until it's fixed.
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