Soundsmith's turnaround time?

I received a phone call about this thread. I will respond to the many issues raised here, and post it here soon.

I want to gather my thoughts first, and respond in a thoughtful considered manner. Maybe to address the main thread here, I need to double my prices for retipping and cartridge rebuilding so I can be in line with the pricing of the rest of the retippers in the world, and hire a full time person to communicate better. With 150 - 200 Emails I get each day, many looking for free advice, it is a big job. Some of those complain as well, when I don't answer in 48 hours with free advice.

Emails are not perfect. Some Emails get lost in our mailwasher program. If we don't respond, we didn't get your Email. Try using a phone to reach us.

Yes, when I get a difficult cartridge, I put it aside to try to make a day's pay, and get to it late at night. The extra effort I make is to save someone's cartridge and their hard earned money, even if it needs extra work at no extra charge. Those DO get delayed. Maybe I do need to stop doing that and just give up on them, and their cartridge.

Again, I will respond fully soon here on this thread.

Peter Ledermann/Soundsmith

Hello,
Peter is not an assembly line robot, he is a human being that gets sick from time to time, partly because he works way too much. And he does it out of his strong feeling of responsibility for the people he employs. His obligation to customers is equally strong, but sometimes one can answer only so many question via phone or email within a 24hour day, sometimes there is no time left after 12hours+ of physically reducing the backlog.
Those who think he should just hire another person to give all the written and spoken advice need to get in touch with reality. Customers want to talk to or hear from THE MAN HIMSELF. Few if any (potential) customers would take it from the mouth of what they see being just a helper or secretary, no matter how thourough the briefing(or actual experience/knowledge).
Forums like this created the popularity(I dare not call it hype): - remember, that before Peter's work was widely known, you'd be sending your cart to Benz, the Garrot Brothers or Mr. VdH. And waited just as long or longer(but paid quite a bit more). Not to mention the cost for a rebuild by, say, Koetsu.
Why take more orders that one seems to be able to handle? Because you never know what the next month looks like in this business...

Good night,

Frank Schröder

Give the man a break. I have called and spoken to him before. Met him at the show last year in Canada. He is friendly and would not mind giving "free advice". Right now, I have 3 cartridges with him waiting to be done. Frankly, Soundsmith has confirmed that they have received the cartridges. They gave me a #. Recently they sent an email saying the cartridges are ready to be worked on an gave me an ETA. I believe that is good communication.

When it gets done, it will get done.

What about the possibility of simply not accepting any more cartridges until the current backlog is taken care of?

Many musical instrument makers have to do this, for one example.

I had Peter retip a Shelter 901 and a Phase Tech P3-G recently. Wait time was 16 weeks, which was a few weeks more than I was initially quoted, but I didn't mind. The work is wonderful. The Phase Tech sounds better than factory and tracks *much* better. I'm enjoying it so much I haven't even mounted the Shelter yet!