audiogon members or dealers


just want to know who you would rather deal with?A member with a good rating ,or a dealer.I bought a set of cables in september,with a warrenty,and sent them back to get repaired,they set in his store for 2 weeks and then he shipped to the company who made them,they have been at the company since dec,and after i was told they were going to be shipped friday ,they call me and say they dont have the product to repair them...my point is every thing i bought from a member,has worked out great, if there was a problem it always got worked out..but with dealers,its always a run around.and the company who makes the cable is huge,and very well known, i guess thats why dealers in this hobby are hurting.poor service.but at 40 years old the girl at the electic company makes me mad
bbaxley2
I might have missed it but are you saying these cables had a fault right out of the box? If so,that's crappy.I guess things can go bad either way. I guess in this case,cables aren't important enough to this dealer ?? If you used a credit card;I would call and void this purchase.---That will pee off the dealer.
they have been at the company since dec,and after i was told they were going to be shipped friday ,they call me and say they dont have the product to repair them.

That's poor customer service and communication, as is the service you recieved from your dealer who waited two weeks to send the cable to the manufacturer.

I think it'd benefit Audiogon members to know the company's name, so others could make an informed decision about future cable purchases.