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audiogon members or dealers

just want to know who you would rather deal with?A member with a good rating ,or a dealer.I bought a set of cables in september,with a warrenty,and sent them back to get repaired,they set in his store for 2 weeks and then he shipped to the company who made them,they have been at the company since dec,and after i was told they were going to be shipped friday ,they call me and say they dont have the product to repair them...my point is every thing i bought from a member,has worked out great, if there was a problem it always got worked out..but with dealers,its always a run around.and the company who makes the cable is huge,and very well known, i guess thats why dealers in this hobby are hurting.poor service.but at 40 years old the girl at the electic company makes me mad
bbaxley2
tvad
9,467 posts
 
they have been at the company since dec,and after i was told they were going to be shipped friday ,they call me and say they dont have the product to repair them.

That's poor customer service and communication, as is the service you recieved from your dealer who waited two weeks to send the cable to the manufacturer.

I think it'd benefit Audiogon members to know the company's name, so others could make an informed decision about future cable purchases.
rch102a97
162 posts
 
Personally in this order: Manufacturer, Agon member, dealer. If I am buying new I try to deal directly with the mfg. Some dealers do not know the meaning of good customer service.
leedistad
104 posts
 
It doesn't matter who you are, or whether this is you business, hobby, or hobby-business. Life is all about taking care of each other.
qdrone
889 posts
 
If you buy a new item and it is defective you ask for a brand spanking new one in return for replacement. If the dealer tells you they don't have one or this item was a close out then you ask for a full refund + shipping. You also have the dispute board at Audiogon to expose the culprit. Good luck.
muzikat
887 posts
 
Speaking of service, I thought this might be of interest.

I bought a used pair (no sales receipt) of Audience AU 24 interconnects here on A'Gon a few months back. Well one cable developed a short, no sound through it. I emailed customer service at Audience, they had me send them in. I was only looking for a repair, well they sent me a brand new pair! Free! This is great customer service.

All this took less than 10 days time and shipping was across country, during the holidays. I just got them back yesterday.

I want everyone to know what a great company Audience is. Consider them for your next cable purchase.
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