Audience Au24 - Did any one have problems....?

I have had problems with 2 separate pairs of AU24 RCA ICs. Developed noise on one channel that I isolated to one cable -- in 2 differenct pairs. Audience was VERY helpful. I sent cables back to them to be checked, with understanding that ICs might come back a bit shorter. My 1meter ICs came back at .75meter. I don't know if the stiffness has something to do with it. All in all a great cable from a company that stands behind its product.

I don't know about your particular problem but I will confirm that Audience went above and beyond to solve my problem.

Thanks guys, I am not alone I guess....there is a handling technic for removing and installing the Au24's, I should have read them long ago but I know now.

I have 9 pairs all togather in 2 systems so.....

1st time ever happened. Audience is taking care of things for me.

My Au24 IC stopped working when I had them removed during a furniture re-arrangement. I live in india and there is no way I can send it to Audience for a repair. so when I tried to fix it, I found the internal core being extremly thin, no wonder they stop working. I just love the way they create sound, but looks like it has to be handled very gently.

Ten posts here so far - include the authors, with four separate instances of issues/problems. Good lord man...that's forty percent failure (I know...I know, nothing scientific about that assumption - but, still...). For the price, you'd think they'd perform...regardless of their customer service. In all my years at this....whatever it is we do, I have never had an IC fail.