I will say that in my experience customer service from Audience has been excellent and I have heard from others that they have likewise gotten exemplary service from the company. We see a lot of complaints about less than stellar service on these forums. Also important to praise those companies that do a great job of assisting their customers.
Noisy, loose Audience Au24e connector
I leave this post to provide assistance to others. For a very extended period I had a problem with a rustling type of sound, coupled with loss of output, in one channel. The problem was also very intermittent and weeks would transpire without a problem before it recurred. Maybe I should have suspected a cable problem early but I didn't and first thought the problem was the speaker. Then, by a long series of switching of cabling (inputs and outputs to/from preamp, and speakers) and mono amps, I deduced that I had a problem with one of the amps, which I sent in for evaluation and upgrade, learning from Keith Herron that there was no problem there.
Finally, with active assistance from Keith, I found that I could reproduce the problem by rotating the IC plug at it's junction with the preamp outlet. Happily, I contacted Audience and they repaired the cables under warranty without charge. Now all joints are tight and stability has been finally been re-established with my system.
I'm curious whether anyone else has had this type of problem, with these or any other company's cables.
Finally, with active assistance from Keith, I found that I could reproduce the problem by rotating the IC plug at it's junction with the preamp outlet. Happily, I contacted Audience and they repaired the cables under warranty without charge. Now all joints are tight and stability has been finally been re-established with my system.
I'm curious whether anyone else has had this type of problem, with these or any other company's cables.
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- 4 posts total
- 4 posts total