Tubes & Audio Research Corp.

Your an interesting guy, Greysquirell. It's sad your ARC amp blew. But they don't have plate fuses, so they lose resistors. That's the design of the amp. Any power tube can fail. But we burn them in using ACTUAL ultralinear connected amps for your safety. Then I go in while the lights are off and check for unusual activity in the screens in the dark. Anyone in the area is welcome to see how we do it. Nobody else does that. As to your assertion that the Tungsram E88CC your friend bought were not NOS nor Tungsram, that is a REALLY dumb comment. Why don't you tell me specifically how you came to that conclusion?????????????? I will give him the name and number of a guy that will pay him a lot he bought them from us for. That tube was so hot we took off the market because we got "swarmed".

I think it is very forthright that Upscale Audio has offered to bring this in the open. If any of you guys have really got a complaint, here is your chance to resolve the issue. As I said in an earlier posting, Kevin has given me only EXTREMELY accurate information, and excellent service. He even exchanged a six month old 12AX7 Mazda tube that should have been out of warranty. I told the truth when I said that it was part of such a large group (in the purchase) that I had only been running it for about a week when the failure occurred. I returned it, Kevin checked it out, and replaced it at no charge. He even paid the shipping. I cannot find fault in this type of service. Perhaps if others have had a bad experience, you should state your case and resolve this misunderstanding.

No one in specific was mentioned.There are more than one guy selling tubes out of California.I guess someone is feeling guilty.

Danvetc.Go for the tubes dont be scared off by this thread.Like everyone and all bussiness.Some have good and some have bad experiences.I have overall had great dealings with 99% of the people I have dealt with.Go for the glow.

The integrity of a dealer is at stake here by not specifically indicating who it isn't leaves all to assume who it is. There was only one mention of a specific dealer and by reference in later posts ALL were to assume that it was the same dealer. If Kevin of Upscale is the wrong "California Guy" it should be stated and the air cleared. Will