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UNBELEIVABLY BAD SERVICE - ELECTRAGLIDE

I have just bought an Electraglide Fatman 2000 Gold. It is standard terminated with a 20 amp US wallplug. As I live in Norway, we operate on 240 volt. I have tried to find a receptable with the same pin configuration as the US 20 amp receptable which handles 240V with no luck. So I turned to Scott Hall from Electraglide for help. First he suggested that I use a standard 20 amp 120V US wall receptable. I called a local electrician to have him install it. He wouldn`t do it because it was only rated 120V and he also told me that me home insurance will not cover damages if I used this receptable. I checked this out and it turned out to be correct. I turned to Scott Hall again, told him what my electrician had said and asked him if he knew any receptables which would do or if he could reterminate the cord. The answer I got from him was this:

"Just put the Damn 20 amp us receptacle in!!!!!!!!How much more blunt can I be do it yourself!!!!!!Scott"

This means I probably will not be able to use the Fatman cord I bought. I think companies selling products at this pricelevel which provides such lousy service not to deserve to be in business. Therefor I want to warn you about Electraglide and also encourage you to stay away from them as I will.
rhagen
audioguru0
1 posts
 
Roy, I have been posted in other forums that: The comment was taken out of context!We meant it as a frustration relief in a joking manner sorry you took it wrong.All you had do is call us direct and not a third party and ask us to re-terminate your 3rd party cord.It would of been that simple.I still hate Shukco plugs,It may hurt the sound it may not.I guess we will see!?
Now on to other things:Since you were so shook up I am offering 25% off your Gengis Khans terminated with shukos.......Hope this calms you down a little..Thank-you Scott @ www.electraglideaudio.com
082288
53 posts
 
Scott,

Love your Fatman power cords are on my Joule amps. I can only imagine how good your new Khans would be.


Folks Scott Hall is one of the people who started the power cord craze. His products are wonderful.

Brad

elizabeth
6,726 posts
 
"UNBELEIVABLY BAD" should be reserved for something that is VERY VERY VERY VERY bad, sort of like I have been shot with an uszi machinegun something like 37 times and am giving you my last confession vs "NOT HAPPY":I have a hangnail and the evil doctor will not see me 'till tomorrow...
++++++++++++++++++++++++++++++++++++++++
What I am saying is the cord was not working, the conflict between the electrician (who was wise to refuse) and the dealer (who was probably stating what other customers had done) Later, the customer service person became angry: Did this cause your heart to stop? your family to leave you? That one went out and in frustration killed six with the car and now your waiting for court to begin? I am just unhappy to see such extreme words in a banner then to be so disappointed by the tiny problem.
avguygeorge
2,300 posts
 
Yes,me to on liz's comments. Not to mention we weren't privy to the entire dialog exchanged.Seems ,you didn't do your homework before the purchase; then take out your frustration on the wrong party. When assigning responsibility; look to yourself 1st / the dealer 2nd. In these cases you get more flys with honey. Don't know Scott;don't have any of their cords, but don't think they are worthy of the derogatory title/ banter. I think an apology might be helpful.
rhagen OP
38 posts
 
I have already written both to this forum and to Scott that I acknowledge the fact that I should have checked whether Electraglides cord was compatible or not before purchasing.

However I do not intend to appologize. I didn`t give our dialog word for word, but I gave you a short version. I don`t think I left out anything significant here. The fact that the cord was not bought factory-direct from Electraglide doesn`t change anything in my opinion.

In the e-mail I sent Electraglide before I got the reply quoted above, I asked them if they knew a receptable which would do or if they would reterminate the cord.

Scott and I have come to an agreement now, therefor I will not keep on discussing this with you. It will only open up the can of worms all over again.
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