Is Genesis Out of Business?

i have to agree with stealth93es.

i own a pair of 8300 speakers along with the servo 12 sub. i e-mailed genesis three times (to no avail) regarding a punched in woofer on one of the speakers. this was followed by two phone calls to genesis which were not returned. finally i spoke with a gentleman who apologized for the lack of response and told me he would call me after he searched to see if he had any replacement woofers. it's approximately 93 days and counting for the promised return phone call from genesis.

so to bill at genesis: you can reach me at trgi@flash.net if you're truly interested in helping out one of your customers. otherwise please stop with the lame "will be happy to assist you in any way..." nonsense. honestly, it's a bit annoying.

gregg

I am glad that I ready this thread. I was considering new speakers and Genesis was, was, at the top of the list.

With this response, no way.

Thanks Bill,

The remote arrived today just as you told me. It seems to be working fine. Now I can start trying to set up my subwoofer to work with my new speakers. I have a pair of Quad 989's, I have only had them a couple of weeks. I am sure the Genesis 900b will be a great combination with them.

Thank you again for all your help.

Just thought I'd add to this thread that I've had favorable dealings on 2 occasions with Genesis (both my fault) with my Genesis speakers. Replacement parts were shipped outquickly and at a reasonable cost, along with e-mail guidance.

I have been trying to get customer service from Genesis for over 6 months on replacing a woofer for GenVI that has been humming. I have been told numerous times that I would get a return call or that a woofer would be sent.
Although their spaekers sound good, I would definately not recommend this spaeker line to anyone considering them. Customer service does not exists. Only a nice voice to answer the phone.