used when promised new

based upon this newly revealed information I retract my previous comment regarding neutral feedback & now in fact side with the seller, who should if anything have received POSITIVE feedback. The buyer can still post a positive followup, although not completely within the guidelines of one feedback per transaction, that could be overlooked & in this case would probably be the right thing to do.

Warrenh, why didn't you submit this to Audiogon for its standard dispute resolution process. It's not at all fair (to the seller and to your fellow Audiogoners) to hear just one side of the story.

Warrenh, thanks for your follow-up reply. This clarifies that your understanding of the transaction had nothing to do with the original ad. This is good to know. It's also comforting to know that you have received an apology from Trancehits. That was good of him since it was he who made the mistake. It's nice to have all of the facts assembled.

(BTW, Zaikesman, the ad that you see now is not the same one that Jmcgrogan2 referred to and that I had seen prior to its disappearance)

If I could summarize, the ad that some of us latched onto mentioned that Trancehits sells both 1) "like new" (what we now know as "demo" per Warrenth's most recent post) and 2) "brand new" cables. In that ad, which was the basis of my lengthy objections, the item for sale was of the "like new" variety. Per Warrenh's most recent post, however, their agreement via email was clearly for "new" cables by which both parties understood as "brand new" and thus the apology from Trancehits for mistakenly sending demos. Fair enough, Trancehits has lots of postiive feedback and we all make mistakes. I suspect his was an honest one.

It's too bad that this thread drew in so much speculation about what the facts really were. It's also too bad that the issues couldn't be resolved privately or through the dispute resolution process. Yet, it provides some great points that we all should learn from: negative feedback is a serious thing; a seller needs to have an opportunity to address any issues that that buyer has with his or her performance; clear communication is the key to successful transactions; and everyone here wants this to site to continue to be the best place to buy and sell!

I think we can all be friends again...

Obviously, my last post was composed before Warrenh posted the third time. There's definitely something to be said for talking things out in private, especially via phone if necessary, before jumping to conclusions. I think we're all getting along fine now, amen to the peace brother...
:-)

In light of recent posts, if this actually comes up for discussion as a formal dispute, I would be inclined to side with the seller as well.