You mentined HSU sub plugged into the pre-out and also that the BP have 12" bass driver, etc.
Are both of these bass systems running together?
They would need serious attention to phase and position to actually enhance the bass in your room.
Excellent point. Two different bass systems running together could potentially negate one another if the systems are 180 degrees out of phase.
Have you tried completely unplugging the HSU subs...both from the AC and from the amp?

