I started using FedEx Ground last year and had good results
until May, 2002. Of the 7 packages I sent or received using
them between May 1, 2002 and September, 2002, they damaged 2
(refusing to pay a claim on 1 package which they claimed was
"improperly" packaged, although it was in its factory packaging), LOST 3, left 1 at the wrong address (later recovered) and 1 was delivered on time to the correct address. With a track record like that I don't know how a
company can survive!!! I WILL NOT USE FEDEX GROUND AGAIN.
FedEx Express continues to provide exemplary service, but
the old RPS Trucking firm which became FedEx Ground seems
impossible to convert from a sow's ear to a silk purse...
until May, 2002. Of the 7 packages I sent or received using
them between May 1, 2002 and September, 2002, they damaged 2
(refusing to pay a claim on 1 package which they claimed was
"improperly" packaged, although it was in its factory packaging), LOST 3, left 1 at the wrong address (later recovered) and 1 was delivered on time to the correct address. With a track record like that I don't know how a
company can survive!!! I WILL NOT USE FEDEX GROUND AGAIN.
FedEx Express continues to provide exemplary service, but
the old RPS Trucking firm which became FedEx Ground seems
impossible to convert from a sow's ear to a silk purse...