Any Issues with Levinson 37

rumor has it Levinson charges $1000 for any repair work before they even open it up? Search the archives of Audiogon I read it here.

To clarify, when a unit is presented for service, they ask for your approval up front, for up to $1200 in repairs. They do this for two reasons:
1) With the approval, they can proceed on repairs rather than trying to contact you when they find the problem. This saves time and gets the unit fixed and returned quicker.
2) The $1200 amount is the maximum out of pocket you will spend for the repair, even if the repair exceeds $1200. You don't automatically get charged $1200, its only the maximum amount should the cost reach that or beyond. If the repair is less than $1200 then you'll only pay what that cost is.
Repair being both materials and labor.
BTW, a replacement transport is in the $1200 ballpark.

How do I know? I sent my No.37 back to Harman today for service - gulp...

I just had my 37 send in for repair this past April and they wanted $1000.00 up front for the service and all the basically did was replace the rubber band and clean it up. But I will say, the unit now works like new. Like Chris said if there a problem it will be with the draw. The person who I purchase my from was not up front with me, so take your time and check it out completely. Also FYI the 360s DAC was $1200.00 but that’s another story.

Jmann66,

What was wrong with your 37 that you sent it in for service??

I guess I am trying to get a handle on whether the 37 is a problematic or temperamental unit. Having owned other pieces of Levinson equipment, I do understand that cost of ownership is not cheap; however this is the first ML piece I have owned with moving parts.

Moemoney

The cost of my 37s new rubber band and "gelling" was the equivalent of $100.Servicing done by the official importers of Levinson gear to my country.

How can HSG ask $1000 for the equivalent service in the States ??

Chris