Magnepan 3.6 ribbon tweeters

I've had a pair of Magnepan 3.3' for about 6 years now and I had to replace the tweeter once which was my fault. Strong gust of wind through a sliding door ripping the Ribbon tweeter. Sorry to hear about the response from Wendell Diller though. Not very professional.

Interesting response from Magnapan, and consistent with a similar experience that I had. I owned several Maggies over the years, having started on the plannar path with modest SMGa's. I eventually went to Apogees and now Martin Logans but always kept the SMGa's in my bedroom system (great in this application and maybe just a bit of sentimental value). Well, one of the speakers developed a small tear which was adudble at LF. I wanted to have it professionally repaired, or have the "mylar" replaced, by Magnapan -- at my own cost of course. I received a very flip response that they are not taking any more repair orders. Too busy. Click. Nice people.

Well, aside from one fuse replacement, I've never had any trouble out my old 3.5s or MG20s. I ran my 3.5s with Bryston and Krell amps at one time oranother, and the MG20s with a Pass X350. That last combo will play louder than I care to listen, and with never a problem with fuses or tweeters.

WRT to Magnepan in general and Mr. Diller in particular, I must agree with the other posters who've encountered a profound lack of regard for the customer. If their products weren't so damn good, I'd tell this company and Mr. Diller to stuff it where the sun doesn't shine. Mr. Diller flat out lied about whether or not they were working on an update of the MG20R and then evinced a 'too bad, tough' attitude when called on it. I can only hope that Magnepan is acquired by someone with some sense of customer relations, and that Mr. Diller is relegated to his true calling - a career in the food service industry.

I have found Magnapan to be very helpful. But more importantly their dealer network. Both have been very helpful to me. I suggest working with a dealer. As far as blowing tweeters, the 3.6's like a 200 watt plus amp. They also like to be bi-wired. When moving use the magnetic protectors. I have had my 3.6's for about one year and have never had a problem. These are great speakers! I suggest you work with a dealer as to your particular problem. The problem with the tweeters is not a design flaw.

As a customer, former audio dealer, and consultant, I called Magneplanar to inquire about changes and updates to their product line as I go out of my way to avoid dealing with their arrogant dealer in my area. I thought maybe I said something to offend him, as I found Mr Diller to be a snippy, arrogant, insecure, confrontational and completely unhelpful jerk. Gald to see from the posts above that I guess it wasn't me. It is really to bad for a company wiht wonderful products to face clients with exactly the type of person that has destined our wonderful hobby to remain forever stuck as a struggling cottage industry, whining about shrinking margins, home theatre, MP-3 etc.