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FedEX Ground, sure they aren't really BROWN???

I started a thread earlier in the year about FedEX Ground. It described the excessive time it took to deliver a pair of speakers to me. They bounced the package between two different places, then once they finally got it back to the right location, needed to get directions from me to my house. The most absurd thing was the person didn't know the major highway that their depot laid right off of, "I don't know the names of the roads, I just know how to drive here."
On top of that, when I finally received the package, it was obvious it had been to hell and back. To the point of one of the speaker's being a bit damaged. I didn't want to go through it all over again, so I just ate my losses.

Incompetance of the first degree.

Well, lightning strikes twice. And, strikes harder. I am awaiting the receipt of another package. I have a Tracking ID, which states the package has been delivered. However, when I arrived home, instead of the package waiting for me was a voice mail from FedEX Ground. They need an address confirmation, and asked me to call them.

Upon calling them, I was delighted to speak to a completely unprofessional person who kept calling me "Dude" and "Chief". Whatever location I threw at him was met with, "Never heard of it." And, everything was answered with, "I don't know what to tell ya." At the end of the call, instead of asking me if I needed anything else, giving a thank you, or even saying Good Bye, he simply hung up.

The next day, my package still did not arrive. Upon calling again, and again, and again. And again. I found no one who could give me any help whatsoever. One person in QA told me that if I have the tracking number, I have more information at my disposal than he does.

I'll call again today, and try to get to the bottom of this. I realize that FedEX Ground was formerly RPS, and that FedEx has not had the easiest time in merging these operations seamlessly, but the reputation of FedEX is completely ruined in my eyes at this point. Maybe they should be the company nicknamed "BROWN".

Still hoping for my package to come...
trelja
rgd
656 posts
 
I think that either Fed Ex should either run this outfit properly or remove their name!!!

Not desiring to use UPS ground I tried to send a pair of speakers back to the manufacturer for trade in and after driving 40 miles to the airport (the only location on the Fed Ex website where Fed Ex Ground packages can be dropped off as opposed to Fed Ex Air which is offered in my sleepy little town) only to find out that I must have a Fed Ex Ground account already up and running. Can't pay on the spot - Fed Ex says they only "gather" the packages at the airport location but are not involved in the accounting nor the transport of these packages! With that, the counter person who was getting annoyed with my annoyance of the situation, advised that the cost would be 125% of the ground rate and to please hurry as she was going on break and there was nobody to cover the counter in her absence. Well, I hoisted the 2 boxes back into my vehicle and off to my local Mailboxes, etc (might as well support the local little guy)where I used UPS ground services. I know that UPS Ground is less than desirable but it would appear that Fed Ex ground is no better and in my particular area worse. This lousy service only taints the Fed Ex name and as I said earlier they should either run it themselves or remove their association with it...
2001impala's avatar
2001impala
102 posts
 
If your package is under 70 LBS use USPS we do make mistakes as well. However, unlike FEDEX we don't out source to private contractors and we deliver everywhere six days a week. Thus, our carriers are familiar with the addresses. And we are cheaper.

Happy Listening,

Damon
tripper
223 posts
 
I've had nothing but good luck w/ Fedex Ground, the antithesis of Brown [shirts]! They're across the street from my crib [brown is 15 miles] and I have a date with the gorgeous lady at the counter. And, fedex.com makes it ez as pie to ship. Just my $.02
gecus
20 posts
 
I am in Montreal-Canada and I could say that the local Fedex service is much better than UPS. It happened that I sent an Audiomeca Talisman CD-player to California last year during the September 11 week... What a bad combination ! Imagine during that week, a CD-player declared under that name ! It arrived in pieces. Fedex reimbursed me for the full amount I declared. I am currenltly using BaxGlobal ( www.baxglobal.com ) with very good service since is a much smaller company. You should give it a try next time.
Good luck!
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