Quad 988 / 989 reliability ??

Steveboeck, I've had and have Sound Labs, MLs, Servostatics, StaxF1 and the Stax stacked, Dutch ELS, the name of which I don't recall, as well as the Quads in all configurations. Sound Labs (Pristine) and Staxes have been completely unproblematic, not the Quads though alas, and the 989 is the worst of the bunch in my experience.

Detlof: You may have had more problems with the 989 than previous speakers you have owned but the fact of the matter is the 989 is no more or problematic than many others. I have owned electrostatics my self, I have not had problems with my 989s for the last 18 months. At some point in time someone will have aftermarket upgrades to the electronics for the new generation Quads as with all previous models.I am sorry that you are having problems with your 989s,I am just enjoying mine.Later steve.

Steve, I'll grant you that I'm more than a tad emotional regarding this question. However there is no doubt, that we both love the way these transducers make the music sing. Cheers,

The question here is about reliability. I am giving a straight answer as to our experiences. No attack is being made on anyone and QS&D is a quality service center to maintain all Quad speakers.I'm glad your experience is a positive one. That's what this hobby is all about.

In responce to Mbonn. The cost of shipping ,to replace parts and to handle all the logistics was completely on our dollar. IAG did stand behind it's warrenty but left the cost of these other items up to us. We shipped all speakers on palette truck freight to avoid complications so the cost of this alone was substaintial. Ship to the customer,from the customer,to the service center, replace to the customer. If it happens at a 5% rate this is the industry standard but at much higher numbers, and Quad is not the only product this can happen with, it becomes a nightmare. With the large base of friends and customers we have,23+ years and somewhere around 15,000 ,the numbers become staggering and must be closely managed.