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Cracked glass/ Mcintosh

I don't have any experience dealing with an A-gon customer who claims the glass is cracked on a Mac integrated I sold him. I provided pics to him and the Mac was boxed the same way I got it from Mcintosh. Box in a box with it attached to the plywood. I find this very hard to believe.

What I'm wondering is how should this have been handled by the buyer. Shouldn't he be taking this up with the carrier? Btw, it was shipped on April 21 and just today he sends me the e-mail.The box was delivered 4/24 or 4/25. I'm just now finding this out. I also had sent e-mails to him asking if he got the tracking number and there was no response. Last week I sent an e-mail asking if he got the Mac and in both cases he never sent a reply of any kind. I need a little guidance on this.

Thanks to all
harley52
theo's avatar
theo
2,331 posts
 
I agree on the time lapse of reciept to claim. In my business, if we don't catch the damage at time of reciept we have 24 hours to file a claim. But that delayed claim is then investigated before and if payment is issued.
You will most likely be faced with a lot of resistance from the shipper given the time delay. And that time delay in my opinion would default to the recepients responsibility.
harley52 OP
71 posts
 
Thanks, to all for your time and advice.
The length of time is what I was concerned with and no pics of the cracked glass.

In the owners manual it shows how to unpack the amp and it was done exactly how the manual showed.
Harley52
jesusa0
149 posts
 
Just to have evidence that you have packed the amp with no damages:

Do you have pictures of the amp at the same time you pack it?

Do you have made a video of the amp prior and while packing it?

This is what I do with every item I sell, just to have proof -and peace of mind- if something goes wrong with shipping (apart from insurance).

Daniel
unsound
6,115 posts
 
I agree with Atmasphere here. Ordinarily the shipper is responsible for safe delivery.
As far as 24 hours, etc.. It's quite possible that someone else signed for it while the original purchaser was out of town, it might have been delivered late on a Friday and/or a weekend/Holiday might have delayed response, and the damage wasn't discovered until the purchaser opened the package. However in this case, there seems to be way too much time elapsed between delivery and claim of damage. The Audiogon feedback history of the buyer might be insightful here.
harley52 OP
71 posts
 
I never thought about taking pics as I packed the gear but, that sounds like a very good idea.
The buyers fb is very short on each transaction. I have to take that into consideration. What I read of his fb were 6 or 7 words. It's as if he had someone give fb as it's all very short.
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