Oh My what to do?


So two months ago I bought a set of Swan 5.2F's and 5.2R's. One of the speakers has failed, as in the bottom woofer blew, and the top midrange and tweeter are not working properly. The dealer is saying there is little they can do, but refund my money, and is now offering PSB speakers as a replacement for my Swans. I am not familiar with the brand, so looking for some input, on what I should expect as a replacement for the Swans. I will miss the beauty of these Swans to say the least!
oak244
What Mofi is saying is true, there should be some way of having them repaired or replaced under warranty here in the states easily enough. Didn't sink in to me in my post above that they were still under warranty...! Need more coffee...

Hmmm...on second thought, this might be an 'either/or' thing. Most company repair centers are notoriously slow (dunno about theirs). They tend to be slow because there may be other customers waiting in front of you (take a number, please...) and because most companies tend to be stingy about hiring enough employees turn things around quickly. So you might be without your set for a while. You'd also likely have to pay shipping both ways (check with HiVi to be sure of their policy on that). So maybe you're ahead of the game if you take your current dealer up on his money-back offer, should you find another source to buy them from elsewhere.
Well I have already spoke to Swan, and he was aware of my problem, as he said, "I already know of your situation from your dealer, and am still looking for a way to fix this." That was over a week ago. I did buy the Swans as Demo's at a very good price. This may be why they don't want to ship out new ones. In turn my Dealer is saying he could get me a better deal on the PSB's and I could get some PSB T6's fora little less then what I paid for the Swans, or the PSB T's for a little more.
Well... I would look at the speakers as 'not up to the torture you inflict..' (tongue in cheek)
And buy something else while you can.
If you blow the Swans up AGAIN after they fix them.. I doubt they will be as understanding as they are now.

So I would say you're best off going for the other speakers the dealer is offering.

It may be not your fault. The Swans may just not be up to your level of Rockin' out. (Or your friend who cranked them past "ELEVEN" while you were out?)
My Fender Champ's volume control is marked to twelve. It has been to that level a few times since I have owned it and the original speaker is still fine. Maybe I should check to see if it is still under warranty after fifty plus years... just to be safe.
Have you checked the available HiVi woofers at Parts-Express? Maybe they have the specific replacement.