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Quality issues with Tekton speakers....

I was reading all the buzz about these Tekton speakers and after sorting through all the reviews, decided to order a pair of the Pendragon (the big ones... $2,500 a pair).

When they arrived, I found them to be boxed well and in perfect shape, although one thing was very noticeable once I looked at the speakers. The woofers had a slightly different tone (color). The upper woofer in each tower was basically dark gray or black (like most paper woofers you might come across) and the lower woofers were slightly blue in color. After looking on the web some, I could not find a Pendragon speaker photo ANYWHERE that had this color difference. Since they did not come with speaker grilles, I knew the color difference would bother me as long as I owned the speakers.

I contacted Tekton (Eric Alexander) via e-mail and explained the issue. After almost a week of not hearing back, I sent another e-mail and his response was...

(copy and pasted right from my e-mail)... " I'm sorry. Please refresh my memory. What seems to be the problem? Thanks, Eric"

I described the issue again and he offered to exchange the speakers. I said there was no need to ship back a huge pair of 85 pound speakers and have him send me another pair and suggested maybe he just send me grilles at no charge to cover the speakers and I could live with the slight color difference in the woofers. I really feel that grilles should be included in a $2,500 price tag however.

All of these e-mails took several days to answer by the way.

He agreed and said he would get the grilles out right away... they were sent a few days later and upon arrival, I realized there was a pretty big problem. I had a normal type speaker grill with 4 pegs on the back and a speaker with no peg holes. After all the time, e-mails, no answers, etc., I was not interested in wasting any more time with the matter and asked for a partial refund through PayPal and asked a simple question... why send me grilles for a speaker that he just shipped to me with no holes to put them in? His reply was to offer to make new grilles and send "velcro dots" to affix them to the speakers with.... WOW.

The WORST part about all this: Within 30 minutes of making a PayPal claim about the issue and asking for a partial refund from him, Eric tried to call me right away... now that there was money at stake.

The really sad part of all this is that the speakers actually sound pretty damn good now that they are broken in... I just hope the quality and communication come up to the same level for the sake of Tekton as a company.
audiofreak32
mikirob
950 posts
 
Additional consideration of Eric Alexander's product from EnjoyThe Music:
"Newcomers should buy this speaker to get a taste of what the High End is all about, and then consider upgrading everything else in their system. Seasoned audiophiles who don't need the ego-reinforcement of more exotic or more established brands, or who merely want to improve their system while still living within their means, should also give this one serious attention. Listening in the dark, you may think you spent a year's salary. And if your life is populated with adorable rug rats you won't get upset if they plaster the cabinets with stickers of Spiderman or Hello Kitty. Eric Alexander is certainly one of the more passionate speaker designers in the industry, building for sound quality at very reasonable prices rather than
targeting exotic technology and style. For that, as well as the Lore Reference, in particular, he deserves his second Blue Note Award.” For the record I have no affiliation with Mr. Alexander, or his company; but I did stay at a Holiday Inn and own his speakers. As additional back- up, read the 6 moons Review of Coincident Dynamo amp paired with the Tekton Mini-Lore, both of which I own.
chrshanl37
622 posts
 
Wtf does that have to do with this thread
mikirob
950 posts
 
Wtf, Wtf, it has everything to do with this thread. Eric makes very fine speakers chef, the OP was offered replacements, he didn't take Eric up on his offer, instead he complained about the cost of shipping (FYI nearly all manufacturers regardless, put this return cost on the consumer, right or wrong) so, the OP decided to complain on this forum rather than get the speaker replaced. I smell something fishy. Like going to Yelp with my friends giving your good restaurant bad reviews because we're competitors. Hey, it sort of reminds me of an episode of Chopped on the Food Network where a chef had red onions in a salad and got chopped because one of the judges didn't like red onions (really happened). Wtf, Wtf, what does this have to do with this thread? Everything. I think the OP was ridiculous for not getting a return tag, have Eric pay-up for shipping, get new speakers or a refund (30 day return).
chrshanl37
622 posts
 
Quoting reviews in your post has nothing to do with this thread....using an episode of chopped where a judge didn't like red onions to draw some parralel to the issue here makes about as much sense as that silly show. FYI no industry professional watches that shite its fodder for rubes and amatuers who would rather sit on the couch than step into a kitchen. If you think the food network is real and not produced garbage then you have zero cred in my book. Although you bring up a few good points in your retort your original post had nothing to do with the thread.
chrshanl37
622 posts
 
And now you are trying to say the op is bashing tekton because he may be a competitor? Really? I run an successful restaurant because I take care of my patrons. Most restaurants have a comp line item in the p&l to take care of patrons when mishaps occur. Like bottles of wine, desserts and so forth. In my restaurant there is no such thing. We get it right the first time.
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