Thanks Jcoehler. I'll keep that in mind. Problem is that once hooked on my Kleos, it's hard to go back to the Zephyr (my back-up). And to be without my Kleos for 8 weeks ....
Andy Kim - Needle Clinic
I wanted to put this post out there about Andy Kim of Needle Clinic, located in Bellevue, Washington. As many may know, Andy is a cartridge re-tipper. I tried to find some older posts to add my comments but couldn't find them. So I'll start another OP. I just got my Lyra Kleos back from Andy today. Here's my comments.
My Kleos sounded a little off lately, so I thought it should be checked out. I sent it to Andy Kim. It turns out all that was needed was the stylus required a cleaning and polishing. Andy reported back that the stylus only has about 10 percent wear; IOW plenty of life left.
So I remounted the Kleos today and have been playing all types of music: rock and roll, classical, and so forth. The Kleos sounds wonderful; just great. Kudos to Andy Kim.
Fyi -- some may ask why I didn't send it to Peter Ledermann at Sound-Smith. I seem to recall reading somewhere that he's been unusually busy lately -- and with good reason -- and turn around might be a bit delayed. Also, I'm not sure Peter uses replacement cantilever/stylus assemblies that match (or at least come close to) the original. Andy does.
Anyway, that is a bridge I don't have to cross today.
Bottom line: Andy turned my cartridge within a week of receipt and I am pleased.
My Kleos sounded a little off lately, so I thought it should be checked out. I sent it to Andy Kim. It turns out all that was needed was the stylus required a cleaning and polishing. Andy reported back that the stylus only has about 10 percent wear; IOW plenty of life left.
So I remounted the Kleos today and have been playing all types of music: rock and roll, classical, and so forth. The Kleos sounds wonderful; just great. Kudos to Andy Kim.
Fyi -- some may ask why I didn't send it to Peter Ledermann at Sound-Smith. I seem to recall reading somewhere that he's been unusually busy lately -- and with good reason -- and turn around might be a bit delayed. Also, I'm not sure Peter uses replacement cantilever/stylus assemblies that match (or at least come close to) the original. Andy does.
Anyway, that is a bridge I don't have to cross today.
Bottom line: Andy turned my cartridge within a week of receipt and I am pleased.
- ...
- 43 posts total
Jcoehler...was your Delos still under warranty? I have the same suspension problem with mine, but mine is about 3 years old, but only has around 250 hours on it. I have talked to Jonathan several times about mine and he told me, (unless I didn't understand him correctly) that it would take 6-9 months to get it back and that Lyra probably wouldn't cover the cost of it. That's why I was looking at an alternative, but to read Jonathan's comments above, maybe they have changed the way they do things? |
@Mofimadness - I was the second owner of this Delos and the warranty was never brought up. I'm not sure if they went by serial number or what to determine. I coordinated everything through Alasdair at AudioQuest - [email protected]. I simply stated my concern and from there an RMA form was forwarded which I completed. I was then returned a PDF with RMA Number which I printed and returned to AudioQuest who then sent on to Lyra in Japan. It was right at 8 weeks from me shipping to AudioQuest to having it back. |
Jcoehler...thank you very much for the info! I'll follow what you did. I really appreciate your help! I'll let everyone know how it turns out. UPDATE: I used the email address that Jcoehler provided and within just a few hours my Delos is already on the way to Audioquest, then onto Japan for inspection/repair. Audioquest has been EXCELLENT to work with. I'll keep everyone posted as to it's progress. Jcoehler, thanks again for the info!!! |
- 43 posts total