Is this typical Service?

I contacted Classe' and offered to purchase the appropriate boxes. They replied they could not do this because of the age of the equipment (1993). Also because of my not having the original boxes (I bought the amp and pre as full warranty demo products and NEVER had the boxes) they will not honour the warranty.
It is odd that I am aware of at least two other people who have had classe' service their older equipment and had them returned in NEW boxes.
Lastly I wasn't too clear on their service charges and policies.You must first go through their financial center located in Boston (i'm in Canada and I thought I'd be dealing with a Canadian company, anytime stuff has to cross the border its usually a head-ache), then it costs $75US per hour for a diagnostic check-this takes a minimum of 4hrs.Parts labour shipping all extra.
It seems expensive to me.
And regarding packing boxes... SAVE THEM. FOREVER. DO NOT ACCEPT EQUIPMENT WITH OUT ALL THE PACKAGING!
I've learned a hard lesson.
Dave

IMO $75 per hour is a reasonable charge. Having a minimum fee from a business standpoint is also to be expected.
Better not send something to my company for repair. We get $105 per hour. And if I have to travel to you, ha! better get your checkbook out. It's $105 per hour from when I leave until I get back, plus expenses and parts.

Can you tell me why they should do this for free?
If its a warranty issue I am sure they will not charge.

i totally agree with Elizabeth, if its not broken, don't try to fix it, you'll end up with alot of regret.

Mapleleafs3-the amp has what I think is a loud hum.Noticeable standing a few feet away,it doesn't come through the speakers. Usually with amps of this vintage its a power capacitor that causes it.A sign of age. While the amp is working I'm afraid that (a)the problem will worsen and (b)when it fails out right it may cause severe damage not only to the amp itself but to the speakers also.
Now for the good news -Classe will provide a proper box and honour the warranty provided the proper receipts and arrangements have been made with their service center.
This applies to everyone not just my self.
I want to very clear on thus topic. I was not trying to weasel out a freebie.I have a legit worry that there is something wrong with the amp. I felt Classe's orignal position to be somewhat harsh, fortunatly the powers that be changed their policy.
Classe' deserves a pat on the back for their change of heart.I'm going to stick with them.I bought the Classe' Ten amp because at that time (1993) and for that amount of money IMHO it was superior sounding to anything near its price. I didn't regret buying it then and I don't regret hanging on to it now.
That said,I stand by my advice SAVE THE BOXES.I would have saved my self a couple headaches had I known.And consider Classe' for your next audio purchase.They care.