Musical Fidelity Trivista 300

I agree with Musicaudio above and in fact since it's the whole volume control console being replaced you might be in luck. If it's a self contained unit it can probably be shipped to either you or a MF dealer local to you who could do the repair. It would be a lot cheaper than shipping a big and heavy amp. Good luck!

Contact Signal Path and ask.

Sincere thanks to those who have replied. I have talked to SignalPath and they are the only authorized service center in North Carolina. Which mean shipping both the amp and the power unit. I am also waiting for Audio5.1 to talk to UPS and see how much they are willing to pay for the damage. If it's going to be repaired, then they should pay for the shipping as well. Otherwise, I expect Audio5.1 to reimburse me for it. So far, they have been very helpful in this whole process. It's just very time consuming and frustrating. Not to mention how painful it is to have the amp for almost a month now but not able to listen to it.

Hi Proac1,

If it makes you feel any better, once you do get the unit back in working condition, the sound of the Tri-Vista is very good. I had mine hooked up to a McIntosh Universal player with B&W speakers and it was very detailed and powerful. Plus, I think it's a much better looking piece than the newer KW-500. I hope you get the issue resolved with the other memeber.

Musicaudio,

I think you are 100% correct that the Tri-vista 300 is much better looking than the KW500. I will continue my hunt. I think Audio5.1, whom I had bought the unit from is working it out with UPS to take the unit back. I am sad to let it go but also am too frustrated with the whole experience. But I think Audio5.1 is doing what they can to help solve the issue.