Problem when volume turn up

Hi, Does this happen no matter what source you are listening to?

It happens anytime, either as soon as I turn it up or playing for a while, 1/4 from zero. When it is up less than 1\4, everything is normal, no issues. I only have one source, thats the CD player. I have already called Cary and they are researching. thanks everyone for the feedback.

What CD player do you have and does it have a volume control?

Have Ayre CX7e, no vol control, running everything in balanced mode.

This is the feedback I got from Cary

"I spoke to my Designer. The volume in respect to the speakers may be to high in regards to the signal being fed to the CAD 500MB's which could be causing an over current condition therefore the reason the units are shutting down when listening at extremely high levels this being that the circuit overload protection circuit is kicking in and protecting the CAD 500 MB's. One suggestion is that by turning down the Right and Left channels of the SLP 05 by the input level knobs which would give you more range on the volume knob."