tact reliability

The first piece of Tact equipment I purchased (used on Audiogon) developed a bad channel. I called Tact, and they sent me a new memory board via priority mail, which snapped in easily and cured the problem. They considered it under warranty, and did not charge me anything.
My current Tact, a 2150X, (also purchased on Audiogon) was upgraded by Tact to an XDM for a nominal charge and has been totally reliable.
Tact units are different in their operation from conventional audio gear. Some users are unwilling to learn the procedures for making measurements and installing new curves, so blame the equipment. Some dealers simply do not have the time or desire to educate their customers in using innovative products.

In the end it is all about great customer service, and that is what TACT provides, bar none. I agree that a dealer needs sales time on TACT, but the margins are there.

Typical salesman response!
ANY time a dealer has a problem with a company, even if they found out their customers weren't interested.. they claim the stuff is crap. This is a standard pitch... So I would ignore the salesmans trash-talk.
The salesman KNOWS you want THAT product. They do NOT have it!! They HAVE TO SAY IT IS CRAP TO GET YOU TO STAY IN THE STORE, and buy something else they DO sell.
I had this happen with a dealer who sells Rega. I wanted a VPI Classic.. Well his VPI is crap meter went into hyperdrive. (I guess VPI is like killer busy making more Classic's and not answering the phone.)
(PS I bought the rega P5.. Damn! he is the ONLY dealer in town worth the bother. Even though his bullshit meter works just like all the rest.)

thanks all.

Boz at TacT has spent numerous hours on the phone with me answering my questions in detail. He is a stand up guy, on one occasion he called me back personally after the shop had closed and gave me an hour of his time. One of the best companies I have dealt with, not to mention they make amazing products!

I have recently been interested their Ambiophonics processing.