Paul answers his phone and will always get back right away and help. I must say this is not true of all small "one man" companies. I have still not heard back from Roger at Music Reference and I emailed/called to actually buy his amps - RM10.I decided to buy another amp now. He is one example and unfortunately I know of many others in this business. Paul will respond to customers.Interesting!!! Seriously considering RM300 after getting the KT-120 results from Roger.
I have similar experiences with Paul. His gears are reliable and built to last many lifetimes plus EXCELLENT sound.