I did not have the factory supplied boxes. No, I did not double box (I usually do but this box and packing seemed secure), I did insure the shipment with Fed-Ex. I filed a damage complaint immediately, they would pay only $100 since it was not shipped in the factory-supplied box. I agreed to pay for any additional repairs because it was my bad. However, none of this is relevant to the issue, which is little or no communication from the manufacturer for nearly 6 months, then a promise in mid-February that the unit would be shipped "next week," then complete cut-off of communication. Again, my only reason for posting is no one seemed able to contact the company and the dealer I was working with said he thought they might be out of business, which fortunately is not the case. I was promised today that my unit would be finished and shipped shortly, we shall see. Again, I wish only the best to Tom Evans Audio Design, he makes great products as far as I can tell.
Is Tom Evans Audio Design out of business?
Anyone know about the status of this company? I shipped him a Groove phone preamp for repair and upgrade last August (from the USA to the UK). I did this through a USA Tom Evans dealer. I never heard directly from Tom Evans but the dealer would occasionally give me vague updates. In mid-February, the dealer said Evans told him my unit would be shipped "next week." But now the Tom Evans Audio Design e-mail bounces back and his phone has a 24/7 busy signal. The dealer, a guy named Darrin O'Neill of Audio Limits in Colorado, now says he knows nothing and thinks Evans may be out of business. I have contacted other Tom Evans dealers and no one can tell me anything helpful. Fortunately I was never charged and have not sent any payments, although I offered to several times. The whole situation seems very strange to me. I only post this because I have a phono preamp that is unaccounted for and not much recourse. Any info or suggestions would be appreciated.
- ...
- 31 posts total
- 31 posts total

