Kevin gets the

Almost on a regular basis, someone starts a Kevin Deal thread and people come out of the woodwork giving their opinions. Like many other threads on this informative resource, it makes for interesting reading.
Kevin - thank you for jumping in and responding to the praises as well as the slings and arrows. My heart goes out to you for having suffered with your late wife. You are a unique businessman in a difficult industry who has survived and found his own niche. I wish you continued success.

kevins a first class guy.

At least he has the balls to post! I'll give him credit for that.

Kevin,

I'm really sorry to hear about your loss.

As to this thread, I suggest that you do your best to take it in perspective. Per my earlier post, enough transactions probably statistically guarantees some dissatisfied customers. I'd also argue that unhappy folks make disproportionately loud noise, relative to happy folks. That's just human nature. So, it is what it is.

Hang in and best of luck going forward.

Marty

06-04-13: Upscaleaudio
"Wow....what a thread...here's a response kiddos... “

Note to high-end audio purveyors: This is how to respond to critical threads.