How long have you had the cartridge? The suspension may have collapsed. If so you will need to send it back to Soundsmith.
Or you may just need to raise the arm up further if the suspension is ok. Is the tonearm level when playing a record? If not is the back of the tonearm higher or lower than the front?
Or you may just need to raise the arm up further if the suspension is ok. Is the tonearm level when playing a record? If not is the back of the tonearm higher or lower than the front?