That would have been a catastrophe. One would have to go to Shanling, Onix or Usher to buy the same CD player, or to Sumiko or Goldring to buy the same turntable.
Roy Hall is sometimes out of the country for extended periods which seems to cause emails and phone calls not to be answered right away. It's a very small operation. You should get a response with time. Also, Roy relies pretty heavily on his dealers to handle parts and service issues. If you have an urgent inquiry you may want to take that route.
Not implying anything. He asked 'does anybody know if they're still in business?' and my answer of 'As of a few days ago, yes,' should be pretty clear: My information is a few days old but YES!
I find it surprising that someone cannot understand such a succinct answer in the same language as used for the question.
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