Decco USB Connect Not found by Windows XP PC

Thanks to all three of you for responding.

Some added info. I have 3 Decco's here at my beach house. All 3 are acting the same way. Unfortunately I don't have another computer with me right now. I have swapped out all 3 Decco's with multiple USB cables.

Metralla- Trust me plug and play is not working. I'm head of my IT dept for a Defense agency of 10K staff. I'm not trying to be a smart ass, but when I say I'm PC literate, I'm not trying to brag, but are a little up from a "novice" in this arena. I did what you stated on my own and rebuilt things. I know there are only 6 drivers for USB for XP. I talked to MS and they told me Service Pack 3 should pick it up. It shows USB2 and Hub support in the device drivers when it's rebuilt.

Almarg - Model is M65-S821 purchased about 3/4 years ago. Operating system has been rock steady, believe it or not, and all patches and Service Packs up to 3 have been installed. I patch things nightly on this and all my boxes when there are patches available.

The crazy thing about this is the first time I got the Decco's out of the box, they came up no problem and worked for the week we were here in July at our house. Now I come back in Sept/Oct and it says,"USB Device not recognized", but it looks in device manager like all drivers are there and I went through rebuild like Metralla said just to go clean slate, since I know fungu happens in this business. I guess next step is to reload XP from scratch, or just wait a week until Windows 7 disk arrives, huh.

Thanks again for all 3 replies. My TT sounds good through the Decco while I trouble shoot and keeps rock and roll flowing here at the beach.

Mark

Hi Mark,

Have you tried connecting some other kind of usb device to that same port on the computer, to see if it is recognized properly and works properly?

Regards,
-- Al

Mark -- A further thought: Perhaps during the intervening two months the main battery discharged, and perhaps the small coin-type battery that is located internally somewhere on the motherboard, and which allows the cmos (bios setup) settings to be maintained, is dead (considering the age of the laptop).

Besides trying some other kind of external usb device on the computer, I would go into the bios setup screens and examine the usb-related settings. As you probably know, that is usually done by pressing either "del" or "esc" or "F2" on the keyboard immediately after the computer is turned on, before Windows starts to load.

Regards,
-- Al

Mark -- A followup to my previous post. I found the manual for your computer here. As indicated on page 108, the cmos battery (referred to as the RTC battery, because it saves the real-time clock settings as well as the bios configuration settings) is rechargeable on that computer; and it will hold the settings for only about a month when the computer is turned off; and it only recharges when the computer is turned on. That is all unusual in my experience.

Also, apparently on your computer the bios settings are viewed and changed via a software utility that is installed into Windows, rather than by the usual procedure of entering bios setup prior to boot. See page 200 and 201 of the manual.

Hope that helps,
-- Al

Almarg,

Thanks for your continued help in trying to solve this crazy sitution. I have in fact connected other USB devices and they are found by my laptop. In an hour, my cousin is bringing his laptop over to our house since he's near us in NC so I can try it with my DECCO.

I have checked the battery, and it appears Bios settings are good and the battery is not dead. I wish that were it. Wouldn't that be good.

I was trying to back out the Service Pack 3, but am unable to do that without reloading the OS. Don't want to go there yet with Windows 7 a week away.

Really appreciate all your help.

Rootman