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OK, what's the protocol?

So, you provide an honest quote for shipping on an item and the actual cost is less. Are you:

A) Obligated to provide an unsolicited refund regardless of the overage
B) Obligated to provide a refund only if solicited regardless of the overage
C) Obligated to provide an unsolicited refund only if over a certain amount.
D) Obligated to provide a refund only if solicited AND over a certain amount
E) Never obligated to provide a refund under any circumstances

And by obligated, I mean obligated by the rules of decorum established here or by the values of a gentlemen whichever are more conservative.
pawlowski6132
tvad
9,467 posts
 
Pawlowski6132, I have had similar experiences with the USPS online quote versus the price at the counter when shipping internationally. I use the USPS all the time, but their rates are damn confusing.

Recently, a Canadian transaction partner quoted me the appropriate price for some tubes I was mailing, yet all the info on the USPS website pointed me to a postage amount that was nearly triple the actual cost.

I refunded the excess postage to him, too.
schipo
1,267 posts
 
I for one in many instances have paid over my quoted shipping price. And yes I agree about Ebay sellers asking way to much for shipping many an item.
larryi
1,972 posts
 
It's your call, but I think you are doing the right thing refunding the difference. Besides, for a paltry sum, you probably feel better and I know that the recipient will really enjoy the fact that he dealt with a good seller. Win-win in my view.
slikric3000
638 posts
 
Well how much are we talking about. You can ship right from your computer and know exactly how much it will cost.
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