1. Home
  2. misc-audio
  3. 1204128830

UPS Shipping/Damage Claim policy experience

For your general information:

I made a claim to UPS regarding an item bought through A'gon. It arrived in what I call 4/10 condition; the shipper (a newbie) says he sent it in 8/10 condition.

I made a claim to UPS, preferring to believe the shipper that the item arrived damaged.

Apparently, in the eyes of UPS the machine still belongs to the shipper and will only pay him. Moreover, they refuse to have any scale for damage. If you send it to them as damaged, you better consider it totaled since you are unlikely to see it again.

In my case it would have been better to pay to have it repaired independently; it would have been more money out of my pocket, but I feel I would get a semblance of what I paid for. Now I may not get the item back and the shipper will end up with my money twice!!!

Hope this never happens to you, but beware of who you choose to ship with. For me, it's now always going to be the USPS.
mrfonda
elizabeth
6,726 posts
 
Agree the package MUST be able to withstand a five foot drop. (2 meters).
The problem is no-one packs to meet this sort of test.
They think the shipper (for the least possible amount of money) will hand cuddle/cradle the flimsy box.
The box you send will be SPEARED, DROPPED, KICKED...
For example, My own experience:
At the UPS counter waiting to send something, I see a UPS dude with a handcart and two giant boxes on it. He is coming through a door smaller than the width of the boxes (they are crosswise on the cart) The dude begins to bang the cart against the doorframe, trying to squeeze the stuff through the doorway. He does not give up. (somehow he cannot figure out that the boxes are several inches LARGER than the door!)
After abount fifteen seriously hard pushes, crushing the corners a few inches.. he gives up, and goes back in.
I saw this. It is not a hand-me-down story.
ihcho's avatar
ihcho
329 posts
 
I just recieved a new turntable. The facotry original box was double boxed. I wonder whether the turntable (or a CD player, tube amplifier, ..., 40+ inch LCD TV, or whatever those very sensitive and fragile electronic components) would have withstood a five foot (1.5m) drop.

Are those components made to withstand 5 feet drop?
traudio
35 posts
 
I have had claims with both UPS & FedEx last year which were both eventually resolved.

BUT.....
FedEx wins the award for the most careless handling of a package EVER!
I shipped a pair of VonSchweikert VR4JR speakers last summer.
If you've ever seen VSR packaging you know it's some of the best. Thick foam, surrounded by a wooden crate, surrounded by a cardboard box.

FedEx managed to destroy one of the of the speakers!
This really took some effort, it couldn't have been just a simple drop. The damage was so severe it must have have been deliberate.

The claim process wasn't great either, couldn't get anyone to talk to me. They settled with the receiver directly and didn't really involve me.
Thought they should have.
don_s
270 posts
 
Traudio and others. How do you deal with shipping paired equipment (like speakers) in different boxes? If one gets lost or damaged the other may be useless if it isn't a current model and the manufacturer will sell a single replacement unit.

Do you insure each speaker for the full value of the pair? How will UPS or FedEx respond to a claim for the full value of a pair if only half is lost or damaged?
swampwalker's avatar
swampwalker
5,132 posts
 
Don_s- I assure you that no carrier will pay the full value of a pair of speakers or monoblocks, if only one is lost and even if they cannot be purchased singly. And they will not pay the insured value if it cannot be justified with a bluebook or invoice or some other data. Otherwise, someone could insure an inexpensive item for big $ and keep shipping it until it gets lost or damaged.
More to discover