Shoe...while I cannot see what you did and what Fedex did; there is an outside chance that your reinforcement of the subwoofer box may have contributed to the damage.
Those factory shipping cartons are designed to ship the item properly. If you filled in the gaps in the box with more packing, then there was less space in the box to absorb the shock. The shock is then transmitted to the gear through the additional packing.
Put another way.....Large air spaces in the boxes between the packing inserts allow for the outside of the box to be pushed around without touching the gear. Filling in those spaces can cause the blow to then dent the gear by way of the additional packing.
It is a tough call. I like to add to packing myself sometimes.
Those factory shipping cartons are designed to ship the item properly. If you filled in the gaps in the box with more packing, then there was less space in the box to absorb the shock. The shock is then transmitted to the gear through the additional packing.
Put another way.....Large air spaces in the boxes between the packing inserts allow for the outside of the box to be pushed around without touching the gear. Filling in those spaces can cause the blow to then dent the gear by way of the additional packing.
It is a tough call. I like to add to packing myself sometimes.

