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Cable Company Contracts

Probably wrong section to post this, just wanted to share something.
I learned a valuable lesson yesterday dealing with cable companies and their contracts. How many of you have called up and was quoted a price for a bundle only to find when the installer showed up his work order was totally different than what you had agreed to?
Second time this has happened to me. I finally found out why and thought I'd share.

That 800 number you call for service is most likely going to be answered by someone contracted out. They are there to make a sales. I spent 45 minutes this last time going over everything and thought I was walking away with a decent price and no contract, just a 2 year price guarantee. The installer showed up the next day with a work order totally different than what I had agreed to with sales.

Short of the story, never deal with that 800 number on the web page.. Call one of the local stores up and converse with them over prices and bundles, straight up advice from the installer.
mental

Showing 2 responses by mental

mental OP
1,029 posts
 
@blindjim ...exactly what I told them, I will not be part of this hostage situation. I do not need these pressure tactics, hit the road. That’s when my wife intervened, at that point I shook my head and let her make the decision to what she wanted with one exception, my internet speed stayed in place.

I’ve been a verizon customer since they layed the glass out front, yes, for a very long time. Frontier took over and the billing tactics and service went downhill.
I had to close my existing account before they would negotiate a new one...lmbo @ today’s customer service and their tactics. Anyways, ended up with all new gear and a 200MB internet service opposed to the 50 I had. The bundle was supposed to be 100MB but they upped it as complimentary. LOL...we’ll see when the bill comes in, and if they honor that 2 year price guarantee.
I will say that since the new boxes, router, and set top box the TV picture is much better. Haven’t had time to download/upload anything yet, so I cannot comment there. Speedtest shows 200/200 but we all know the download is dependent upon the source uploading. Personally, I think 200 is overkill...*laffs
mental OP
1,029 posts
 
@elizabeth ...I like that, thought about doin the same quite a few years back. I got so fed up with the provider’s ridiculous pricing I seriously thought about the coffee shop wifi and doing my little bit of work there. I probably should had.

I live on the internet, now days just a few clubs maintaining their sites. Weekly thing, updating menus, what bands what nights, specials, etc..

Now in the back of my mind, I’m thinking cranking my own server back up...*laffs

I see quite a few responses above getting savvy to our service providers, hifiman definitely got over. Thumbs up.
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