Connecting to a Bluesound Vault 2i


I know there are several Bluesound users on the forum, and I am not getting any support from Bluesound.  I just received an new Vault 2i and I want to control it using a Windows 10 Tablet.  I loaded the BluOS app onto the Tablet, and the Tablet has recognized the Vault.  However, the BluOS app will not open, or recognize the Vault.  Vault is flashing green which means "Looking for a Network".  Can I use this product without connecting to the internet?  If so how?  Do I need a Router?  Will a Router operate without internet access?  All I want to be able to do is connect the Vault to my DAC and control the Vault with my Tablet via bluetooth and the BluOS app.  I don't want to stream anything.  I don't to communicate with any other devices.  Any help, guidance, or clarification would be greatly appreciated by this challenged new user.  Thanks.
audiostick

Showing 2 responses by gdnrbob

@2psyop 
+1
I just had a TeamViewer appointment with Maya to try to find out why I am having issues with Quobuz.
The best way to contact them is through the App.
Click 'Help', then 'Send Report Request'.
B
I would try a factory reset.
I don't own the Vault, but I think it is holding down the button for 30 seconds until it changes color.
You can also get support via Bluesound Website.
https://support1.bluesound.com/hc/en-us
There should be a little pop up at the lower right corner for support.
Click on it, type Vault, and it will list some things, but below it is a Contact Us button.
HTH
B