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Connecting to a Bluesound Vault 2i

I know there are several Bluesound users on the forum, and I am not getting any support from Bluesound.  I just received an new Vault 2i and I want to control it using a Windows 10 Tablet.  I loaded the BluOS app onto the Tablet, and the Tablet has recognized the Vault.  However, the BluOS app will not open, or recognize the Vault.  Vault is flashing green which means "Looking for a Network".  Can I use this product without connecting to the internet?  If so how?  Do I need a Router?  Will a Router operate without internet access?  All I want to be able to do is connect the Vault to my DAC and control the Vault with my Tablet via bluetooth and the BluOS app.  I don't want to stream anything.  I don't to communicate with any other devices.  Any help, guidance, or clarification would be greatly appreciated by this challenged new user.  Thanks.
audiostick
2psyop's avatar
2psyop
779 posts
 
The Bluesound customer service has always been helpful to me when I had communication problems. The email is support@bluesound.com and the phone is 1-855-531-4666 M-F 8am to 7pm ET. The guy who helped me is Jon. If you have problems with connecting devices, software issues, connecting to a local network or NAS he can help. They can even connect to your network remotely.
Good luck,
Ag insider logo xs@2x
gdnrbob
2,421 posts
 
@2psyop 
+1
I just had a TeamViewer appointment with Maya to try to find out why I am having issues with Quobuz.
The best way to contact them is through the App.
Click 'Help', then 'Send Report Request'.
B
pdreher's avatar
pdreher
828 posts
 
I use a Google Wifi router.

https://store.google.com/us/product/google_wifi?hl=en-US

firstnot's avatar
firstnot
115 posts
 
Welcome to the world of "Made in China". If you don't speak
Mandarin or Cantonese perhaps you want to buy US made.
I have had some very crappy or perhaps even non-existent
CS from the following companies: Tidal, Schiit. 
It seems today companies need to devise a logo 
of a person with a phone at the ear. This would be prominently
displayed on the box and on the back of the product and would represent
companies who have live, US based support available.
It counts to me anyway.
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