2. amps-preamps
  3. 131501-88991

PrimaLuna Dialogue Premium Preamplifier. DESTROYS SPEAKERS!!


A few months ago, bought TWO of the above mentioned preamps. ( I have 2 stereo systems)
Within 6 weeks of the purchase, the power supply of my speakers burns out!
I purchase and replace the power supply.
Three days later, the second newly replaced power supply is burnt out!
After much investigative work and heartache, I discover that the Pre amp is the problem.
It is defective and puts out DC. which burns out speakers.
After, testing the second unit, I find that it is defective as well, EXACTLY the same problem.
I return the units to my dealer, who returns them to Prima Lune.

I received a phone call from a Mr. Kevin Deal, big cheese at PrimaLuna.
Told me that the capacitors, on BOTH units had failed and the units were putting out DC.
He even THANKED me, for being a guinea pig, and discovering the flaw in his units.

He offered me a pair of tubes, as "compensation" for my troubles!! What a joker!!

WOW, a pair of tubes for blowing my $30,000. speakers!!

The height of arrogance and total disregard for the consumer of his product.
To all audiophiles, do yourself a favour, STAY AWAY for this brand, unless you want your speakers cooked.

TOTAL lack of quality control, MADE IN CHINA junk, what more needs to be said.


Mr. Deal, WAKE UP, and STOP selling defective products!!


If, you are using PrimaLuna, and your speakers fail, check the amp or pre amp.

George


Montreal, Quebec, Canada.
thorloki

Showing 1 response by quiltzig

quiltzig's avatar
quiltzig
7 posts
 
I am a Prima Luna distributor, so I read this thread with interest.

We have not had a single fault with a Prima Luna preamp in all the years we have sold the product. We have had just 1 faulty remote, and one blown fuse - that is it... 2 faults from hundreds of units.

I think some balance is required here. The OP claims that all units must be faulty because he had 2 faults in his system. He further extrapolates this to mean that all goods made in China must be suspect as well.

These are not logical assumptions to make. It is far more helpful to hear the experiences of many hundreds of users, so as to get a more statistically valid sampling, and then make a judgement as to product quality.  

System variables can cause incompatibilities. Rare though it might be, this seems to have been the case here. I am sorry that the OP had this unfortunate experience. It does not reduce the confidence that I have in the brand which is based on my experiences with hundreds of end users and items.
More to discover