Problems with Bluesound Vault and PC app finding Node2 that are wireless

I, too, am having issues with Bluesound.
Spotify skips, Deezer repeats.
They have been good at responding to my requests, but after some update in September, I have been having nothing but problems-none of which is resolved.
Please do open a ticket. You can do it on the 'Help' tab on the BS app.
Before you do that, just make sure you are on the latest OS for both the Nodes and App. You can find that on the 'Settings' tab.
HTH
Bob

@Mahler,
You have to put in a ticket through the app Help tab. They get back very quickly.
B

I have been having issues with my Bluesound App/Nodes for a few months.
Today, Bluesound emailed me and said they replicated the issue and hope to issue an upgrade soon.
I have to say, they have been very patient and vigilant in trying to correct this problem. 
If there is one thing that they should work on, it is in allowing you to contact them. For me, the best way is through the app. Click on Help and then click on Support Request. This sends the logs as well as your request for help. They always got back to me within one day.
@Mahler, 
You have to remove the power cord, then hold down the button and re-insert the power cord. Hold for about 30 seconds until the light changes color.-If I remember correctly.
Bpb

@mahler, 
Wow, that sounds bad. My interactions with Bluesound have been stellar, especially considering I bought my Nodes second hand.
I know there are 2 techs, one is named Maya. I'll try to see if I can get her to look at your problem.
Bob

@mahler,
That's weird. I just replied to their emails and got answers back the next day or so.
I, too, found out that the players should be ungrouped before update after getting the same error. That is something they should let people know about.
Did the reset fix the problem?
B

I did my update via Wifi.
I needed to reset one of my Nodes-due to them being grouped, and then it accepted the update. No problem with them disappearing. 
Only Spotify gives me trouble-but now that I got a Quobuz trial, I might just go back to the free version. Too bad, as I like the 'Discovery' tab. It always offers great selections that I wouldn't have thought of.
B