Problems with Bluesound Vault and PC app finding Node2 that are wireless

I have made multiple calls to customer service over the holiday weeks and they haven’t answered.  I am off tomorrow and will try one last time but I’m ready to move on from Bluesound.  Am thinking of Bryston BDP 2 or 3, since I have a Bryston DAC

I have both the Vault2 and Node2 and can't remember it EVER dropping out . I'm sorry you gentlemen are having that issue. That would be frustrating.

@Mahler,
You have to put in a ticket through the app Help tab. They get back very quickly.
B

I have not had any issues with my BlueSound Node 2 dropping out, or any of my other streaming devices (Roku, Oppo, Marantz, etc.) since I upgraded my router a little over a year ago.  I spent about $200 on the router and that fixed a lot of issues I'd been having, other than devices sometimes not seeing each other because they auto-connected to a different SSID after a power or internet outage.  I can stream 4K content to the same location where my Node 2 is sitting.  It could be your Node, but I'd look elsewhere first.

@bubba12 & big_greg - tell us about your system - is it wireless, hardwire LAN?  what router are you using?   What is your signal strength if you are wireless?   Are yo on a Windows 10 Box, Apple, or Lynx?

I just noticed that a new upgrade is available as of today for the Node2.  I'll install that and let you all know the results. 

I have filed help tickets about this matter before and BS has been pretty quick on answering.   They were pretty slow on responses over the holidays, though.  

I hate to say this but my old Logitech Squeezebox, which has to be at least 8 to 10 years old, never has a problem.   It is on the network every single time and never loses its connection to the wireless router.  It does simply stop playing every now and then, as if someone pushed the pause button, but it never loses the network.