Stringreen, as always, YMMV. Actually, I'd met him twice before that episode for a Vandersteen audio event at a local retailer and actually found him to be brusque then as well. Interestingly, before he arrived the first time I asked some of the Vandy-veteran folks what he was like and, to paraphrase, the opinions I got were basically that he was an genius, but a real ass. So far, both meetings and every phone call has borne that out. However, as you noted, the dude may just not like me.
Still, I'd argue that ANY customer calling for service should never be verbally attacked. He did this to me multiple times (I wrote about it here recently with somewhat greater detail HERE ). Apparently having burned out a tweeter on one of his precious model 3's was enough to earn this sort of ire.
As I've said, wonderful product, lousy human being; but I'm glad that your experiences are better than mine. And the 5's are wonderful speakers.
Still, I'd argue that ANY customer calling for service should never be verbally attacked. He did this to me multiple times (I wrote about it here recently with somewhat greater detail HERE ). Apparently having burned out a tweeter on one of his precious model 3's was enough to earn this sort of ire.
As I've said, wonderful product, lousy human being; but I'm glad that your experiences are better than mine. And the 5's are wonderful speakers.