Do you also have bad experience with Fedex?
Quite the opposite. I've only had a couple bad experiences with Fed Ex, but I refuse to use UPS for equipment anymore.
The worst Fed Ex has done was break a large tree branch when backing up my driveway. The driver didn't bother to say anything. They manage to get all my packages to me in acceptable shape - no large tears or dents. In contrast, almost every package I receive from UPS looks like it came from a war zone. I know of two audio dealers who quit using them for that reason.
Music Direct is the largest retailer of audiophile gear and not surprisingly, they use Fed Ex.