classe/great customer service

This is an old thread, I just stumbled on it. I have had great luck with Classe. I bought a "demo" CP-35 phono board, and it didn't sound very good. I emailed Robert and they sent me a new one, no questions asked, no cost. I came by air a day or two after I emailed.

This was fall 2002.

In the end, I think the new board did sound better (they had apparently improved the design a bit), but my main problem had actually been ground hum! Not their fault at all.

Anyway, I was really impressed with the help they gave me.

- Eric

Classe Audio may give "great customer service", but IME they no longer know how to repair their own equiptment.

Reb1208 - any substantiation? I like their sound and would like to get one to try out for a while. Thanks - Arthur

I no longer own any of their equiptment and never will again. Sent 3 pieces in for minor repais over the past 5 years and not one was repaired correctly. Not having the time to go into specifics- you"ll just have to take my word as substantiation. Believe me, this is not the same company as the products that were sold when David Reich/Glen Grue designed them. Buyer Beware!

I had a software issue with a Classe SSP-25. I called classe and they asked me to send the unit for inspection.
They sent me a loaner unit for 2 weeks, then informed me of a new software upgrade to the mainboard and also told me they were going to send me a brand new unit. That to me is great customer service!! I have never had a problem since then and currently own the ssp25 and 2 of their amps.