classe/great customer service

my CA 200 (bought as a new demo) in 2000 recently died in one channel and i sent it to classe and they made it right and had it back to me in fla w/in 2 weeks, good as new.

pehare07-16-2002 10:07pm

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reb1208 Details Discussions Posts This discussion Message User 518 posts 02-17-2003 at 03:22pm Copy Comment URL Report Comment Edit Delete Classe Audio may give "great customer service", but IME they no longer know how to repair their own equiptment.
aball Details Discussions Posts This discussion Message User 1,994 posts 02-17-2003 at 04:28pm Copy Comment URL Report Comment Edit Delete Reb1208 - any substantiation? I like their sound and would like to get one to try out for a while. Thanks - Arthur
reb1208 Details Discussions Posts This discussion Message User 518 posts 02-19-2003 at 02:17pm Copy Comment URL Report Comment Edit Delete I no longer own any of their equiptment and never will again. Sent 3 pieces in for minor repais over the past 5 years and not one was repaired correctly. Not having the time to go into specifics- you"ll just have to take my word as substantiation. Believe me, this is not the same company as the products that were sold when David Reich/Glen Grue designed them. Buyer Beware!
jmphotography Details Discussions Posts This discussion Message User 35 posts 02-20-2003 at 01:32am Copy Comment URL Report Comment Edit Delete I had a software issue with a Classe SSP-25. I called classe and they asked me to send the unit for inspection. They sent me a loaner unit for 2 weeks, then informed me of a new software upgrade to the mainboard and also told me they were going to send me a brand new unit. That to me is great customer service!! I have never had a problem since then and currently own the ssp25 and 2 of their amps.

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