In the interest to those who offered me assistance in this thread, I emailed Robert Maicks at Star Sound Technologies and explained my results with Audiopoints.
Robert emailed me back and generously offered to refund my purchase upon return of the product. He said, "I have been following the active thread on Audiogon as I would like to determine as to why our product has produced a minimal effect within your environment."
In my email to Robert I stated that I would take the loss on the Audiopoints coupling discs since the spikes had scarred them during setup. He replied, "We will take back all products, regardless of condition as there is no reason for you to lose any financial investment. We truly do stand behind our satisfaction guarantees."
Furthermore, Robert asked if I would provide additional feedback about my equipment in an effort to better understand what may have caused the performance issues. He also genuinely expressed an interest in trying to help address my problem in the future if he arrives at any solutions.
I must say I have been impressed with Star Sound Technologies committment to customer satisfaction, the manner in which Robert communicated with me and his desire for information to continually improve his product and to possibly help my situation.
Until I do a major upgrade of my system next year, I am extremely satisfied with the results that I have acheived recently with decoupling. However, when I do ultimately upgrade my system, I have committed to myself that I will re-visit Star Sound Technologies products. Robert earned both my respect and my willingness to do business with his company again.
Unfortunately, my results with Audiopoints were not what I had hoped for, but one couldn't ask for a better consumer experience, audio related or not.
Once again thanks to those that offered me feedback and help in addressing my vibration issues.
Warren
Robert emailed me back and generously offered to refund my purchase upon return of the product. He said, "I have been following the active thread on Audiogon as I would like to determine as to why our product has produced a minimal effect within your environment."
In my email to Robert I stated that I would take the loss on the Audiopoints coupling discs since the spikes had scarred them during setup. He replied, "We will take back all products, regardless of condition as there is no reason for you to lose any financial investment. We truly do stand behind our satisfaction guarantees."
Furthermore, Robert asked if I would provide additional feedback about my equipment in an effort to better understand what may have caused the performance issues. He also genuinely expressed an interest in trying to help address my problem in the future if he arrives at any solutions.
I must say I have been impressed with Star Sound Technologies committment to customer satisfaction, the manner in which Robert communicated with me and his desire for information to continually improve his product and to possibly help my situation.
Until I do a major upgrade of my system next year, I am extremely satisfied with the results that I have acheived recently with decoupling. However, when I do ultimately upgrade my system, I have committed to myself that I will re-visit Star Sound Technologies products. Robert earned both my respect and my willingness to do business with his company again.
Unfortunately, my results with Audiopoints were not what I had hoped for, but one couldn't ask for a better consumer experience, audio related or not.
Once again thanks to those that offered me feedback and help in addressing my vibration issues.
Warren