Warranties - Best & Worst - New & Used

Hi Lester ears,
Sorry, I'm not trying to take things off-topic. It's just that I have seen this kind of thing happen, where someone bitches publicly about a company because they wouldn't support a Warranty on a product they bought outside the US, or has been passed-through two or three owners and has been damaged by stupidity. (I mean, just read the warranty info with anything you buy, and you'll see that it's for the US-only! How can you expect anything else?)

Ya, Bryston is pretty good with that warranty. But then, they have less to worry about, since an amplifier is a pretty simple device, compared to a CD player, for example. Like, what can go wrong under normal usage? I don't know for sure, but it seems likely that there's a clause that allows them to decline warranty service if the amp has been abused/used improperly, or accidentally damaged, which is often the case with amp failures. So, they're pretty safe, but the 20 year warranty does make for good ad copy.

When it comes to high end, I've found that most of the manufacturers I've spoken-to are pretty helpful, in or out of warranty. Of course, the attitude of the person calling them fo help is very important...

KRELL

In or out of warrantee, I have never found ANY company, audio or not, that could match the service from Krell. The owner called me once when I had a question, but everyone there has always been extremely helpful.

I would probably give the biggest "thumbs up" to the head of the service department.

Richard

Golden ears, suffice to say I couldn't disagree with you more.

Pass Labs period. They are one of the tops in the business at customer service and repair.

Happy Listening.

Hard to beat Bryston's 20year transferable warranty. And you don't pay a dime to get it either. Lifetime warranty is cool but it is well known that audiophiles don't keep things all that long. The neat thing is I can buy a used Bryston and just not care if it is broken or not.

The history on the warranty is kind of funny; they were always in the habit of freely fixing anything that people sent to them (that didn't have beer in it or wasn't run over by a truck). From the time I started this hobby in the 70's till now, I never knew anyone that had to pay for a repair from Bryston. Their marketing boys just said "If you are going to do this, why not advertise it?" And so they did.

Good point about the problem in warrantying things like cd-players which do have moving parts. May indeed be why Bryston doesn't market any. Can't say as I blame them.