Just don't use UPS....they are awful with damage clames...Last claim I waited for them to pay was nearly three months.
Shipping damage protocol? Please Help.
I seek advice regarding a purchase I made which arrived damaged. I bought a pair of speakers in late December with a money order. They were shipped via UPS and were damaged in transit. The seller submitted the claim, pursuant to UPS policy, and UPS retrieved them for inspection. I then requested a refund, based on the Audiogon Shipping Damage Policy
In short, it stipulates "The seller in the instance of damage occurring during transit can expect full cooperation from the recipient in filing a damage claim with the shipper. The recipient however will not be required to wait for a successful claim to recover his purchase price."
I am happy to work with another member to find a reasonable solution, irrespective of "policy", yet he responded to my refund request with only, "Thank you for your note. I will get back to you as soon as I hear from UPS." Never mind that UPS' decision has no bearing on refunding me, his belittling response is beyond aggravating. He and I both have significant positive feedback and I never saw this coming.
Has anyone been in such a situation and how did you deal with it. Any other thoughts on this policy, is it widely ignored as being irrelevant and I am in the dark? Thank you sincerely for your time.
In short, it stipulates "The seller in the instance of damage occurring during transit can expect full cooperation from the recipient in filing a damage claim with the shipper. The recipient however will not be required to wait for a successful claim to recover his purchase price."
I am happy to work with another member to find a reasonable solution, irrespective of "policy", yet he responded to my refund request with only, "Thank you for your note. I will get back to you as soon as I hear from UPS." Never mind that UPS' decision has no bearing on refunding me, his belittling response is beyond aggravating. He and I both have significant positive feedback and I never saw this coming.
Has anyone been in such a situation and how did you deal with it. Any other thoughts on this policy, is it widely ignored as being irrelevant and I am in the dark? Thank you sincerely for your time.
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- 16 posts total
Glory, what's strange about my recommendation? Nobody wants to get screwed. The seller doesn't want to be left holding a pair of smashed speakers and the buyer doesn't want to be out $X. So, to hold everyone over until the claim is paid, split the difference so both parties have the EXACT same skin in the game. It's neither of their faults why should jsut one party be held liable???? |
If you look closely, you will see that the stated policies are intended to protect the buyer. One could view this as odd, in the sense that AG's revenue stream comes from the seller. IMO, it pays for both parties in a transaction and to be up front and honest...and explore the options from both points of view with the intention of protecting both parties, before the transaction. Yes, many sellers have had horror stories, but the largest majority of those are dealing with UPS. The boys and girls in brown can be amazingly destructive. IMO, if a buyer wants 'retail protection', then it seems to me that it is reasonable for the buyer to expect to pay the shipping costs for a service that actually has a reasonable reputation for both safe delivery and handling claims. The interests of the seller have just as much merit as the interests of the buyer. For a seller to 'honor the AG policy'...great...offer this with Fed Ex Air, Bax, USPS Priority Mail..and others. If the buyer insists on the cheapest (read UPS or Fed Ex Ground), both parties need to be adult and make a decision prior to shipping. I know from experience...UPS claims are a nightmare. And yes, I REFUNDED the buyer LONG before seeing anything from UPS. UPS uniforms are not the only thing that is brown. |
Agree UPS is terrible for audio. Use BAX or Fedex ground. Also, keep your cool as above, but notifly audiogon and have the sellers account on hold pending resolution as proof you aren't going away. There are lots of bad comments on BAX here. Also for speakers there seems to be a insurance limit of $500 for BAX: Audio Circle: BAX Global only insures speakers for $500!! |
- 16 posts total