Kalikid2013,
Thanks for the invitation but I don't travel overseas anymore. I would be interested in hearing if you receive an answer from Hegel. I believe their total silence on the issue may be telling us more than they realize. In my case, this also reflects their "silence is golden" attitude toward customer service. They turned their back and walked away instead of doing the right thing -- standing behind their product. I am aware of 3 cases where Hegel products malfunctioned and where Hegel responded in a similar fashion. Their "we can do no wrong" attitude does not serve them well. We can understand company pride. But when it comes at the expense of customer service it has no place on the shelf beside their products. This is a sad commentary on their corporate culture, IMO.
Thanks for the invitation but I don't travel overseas anymore. I would be interested in hearing if you receive an answer from Hegel. I believe their total silence on the issue may be telling us more than they realize. In my case, this also reflects their "silence is golden" attitude toward customer service. They turned their back and walked away instead of doing the right thing -- standing behind their product. I am aware of 3 cases where Hegel products malfunctioned and where Hegel responded in a similar fashion. Their "we can do no wrong" attitude does not serve them well. We can understand company pride. But when it comes at the expense of customer service it has no place on the shelf beside their products. This is a sad commentary on their corporate culture, IMO.