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Mark Levinson Customer Service is the best!

Just had to post a shout out for Mark Levinsons customer service.

Simply top notch customer service .. oh and I almost forgot .. they also make top notch products!   

Just a happy Mark Levinson customer.

scotttexeira
don_c55
823 posts
 
They will not service ANY old products made under Mark Levinson the man himself!
scotttexeira OP
23 posts
 

Jafant

Just purchased a used Mark Levinson 433 and did not come with any xlr grounding straps even though I am utilizing the balanced, I just had some questions in regards to the amplifier and always had a fast correspondence via Email.

 I just recently called wanting to order just one xlr grounding strap and Richard stated he will be sending one out free of charge for me. Just thought it was a nice thing to do.

I did not realize that some Mark Levinson owners have had bad experiences.. I guess this happens with any company who has been around for so long .. law of averages type scenario? 

scotttexeira OP
23 posts
 
I must add that I have had similar fast email correspondents with Oppo,  WireWorld and Synergistic Research  ....
68pete
586 posts
 
The Mark Levinson brand has gone through lots of management changes over the years and ownership  changes. Depending when on the time line you had a dealing with them will effect your outcome. I think they are turning things to the better, but not servicing older equipment will always be a black spot on its record

scotttexeira OP
23 posts
 

Yes .. I did not realize that they do not service "older" equipment .. 

Wondering what models or years the cut off for service is ..

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